Personal data means any information that identifies or can identify a user.

What we collect

• Identity and verification details: name, date of birth, government ID copies, KYC records
• Contact information: email, phone, address
• Account data: username, preferences, responsible gaming settings
• Transaction and payment records: deposits, withdrawals, payment method details handled by payment providers
• Technical data: device information, IP address, browser type, online identifiers, approximate location
• Usage data: pages viewed, interaction logs, error reports, analytics
• Communications: support requests, feedback, dispute correspondence

Why we collect it

• To create and manage accounts and provide services
• To process payments, confirm transactions, and prevent fraud
• To meet legal and regulatory obligations, including KYC and dispute handling
• To improve website performance, user experience, and customer support

Protection measures

• Encryption in transit using TLS and encryption at rest for sensitive records
• Role-based access controls and least-privilege permissions
• Regular logging, monitoring, and security testing
• Segregation of duties and secure development practices
• Use of PCI DSS compliant payment processors

User rights

• Access: obtain a copy of personal data
• Correction: update inaccurate or incomplete information
• Deletion: request erasure, subject to legal retention
• Restriction and objection: limit certain processing where permitted by law
• Portability: request transfer of data in a readable format where feasible
• Consent: withdraw consent at any time without affecting prior lawful processing

Compliance
Processing aligns with applicable Indian data laws, including the Digital Personal Data Protection Act, 2023, the Information Technology Act, 2000, and relevant SPDI Rules, as well as GDPR where it applies to international users. Mostbet implements technical and organisational measures appropriate to the level of risk.

We use personal data only for lawful and transparent purposes.

Purposes of processing

• Account servicing: registration, login, settings, responsible gaming tools
• Transactions: deposits, withdrawals, payment confirmations, and chargeback handling
• Service improvement: troubleshooting, performance analysis, feature development
• Personalisation: language, content, and preferences to enhance user experience
• Marketing: emails, in-account notifications, and offers based on consent; users can opt out at any time
• Analytics and statistics: aggregated insights to understand service usage and prevent abuse
• Compliance and security: KYC, AML checks, fraud prevention, sanctions screening, and regulatory reporting

We do not sell personal data. Mostbet limits collection to what is necessary to provide online services and meet legal requirements.

Managing your data

• Access and update: review or edit account and contact details in profile settings where available
• Deletion: submit a request through the Support section of your account or the contact details on the website’s Contact page
• Identity verification: we may ask for additional information to verify the requester
• Timeframe: requests are handled within a reasonable time, typically within 30 days, subject to applicable law

Limits to deletion

• Certain records must be retained to meet legal duties, resolve disputes, and prevent fraud
• Backups will be overwritten on their normal cycle

Consent to checks and payments

By using Mostbet, users consent to security checks for identity, fraud risk, and responsible gaming, and consent to the processing of payment data by payment providers for transaction and compliance purposes.

Managing consent

• Users may withdraw consent or change marketing preferences in account settings or by contacting support
• Withdrawal of consent does not affect processing already carried out lawfully

This website and its services are intended for individuals aged 18 years and above. The operator cannot determine a user’s age without appropriate documents. If a parent or guardian informs us that a minor has provided personal data, we will verify the report and delete the information and the related account where appropriate. Users found to be underage will have access restricted and any personal data removed in line with legal obligations.

Personal data may be processed outside India in countries where our partners, payment providers, verification services, or hosting providers operate. By using the website, users consent to such international transfers. We apply safeguards such as contractual protections, confidentiality obligations, access controls, and, where required, standard contractual clauses to protect the information. Mostbet requires all partners to handle data in line with this policy and applicable law.

This legal disclaimer may limit, interpret, or otherwise affect the scope of rules described in this policy to the extent permitted by law. It applies when a user accepts the policy through signature, affirmative acceptance, or accession while using the services. If there is any conflict between this policy and mandatory legal requirements, the law will prevail. The most recent version of this policy governs the processing of personal information.

Cookies are small text files stored on a device when using online services. We use cookies and similar tools for statistics, behaviour analysis, personalisation, and site improvement. Non-essential cookies are used only after consent. Retention for most cookies is up to 1 year. Users can manage preferences through the cookie banner or browser settings, and can delete cookies at any time. Blocking certain cookies may affect functionality that relies on them.

Use of the website means full acceptance of this Privacy Policy. Continued use after any update will be treated as acceptance of the revised terms. If users do not agree, they should discontinue using the services. The current published version prevails over any earlier or cached versions on third-party websites.

We may share personal data in the following situations:

• Service provision: payment processing, identity verification, fraud detection, customer support, hosting, analytics
• Legal reasons: court orders, regulatory requests, audits, tax, and accounting requirements
• Disputes: chargebacks, debt recovery, and enforcement of agreements
• Corporate events: merger, acquisition, or business reorganisation

The list of key processors and partners may be published on the website. If a specific party is not listed, the purpose and scope of sharing will be communicated at or before collection where practicable.

Providing personal data constitutes consent to such sharing, subject to confidentiality obligations imposed on recipients.

Mostbet requires third parties to process information only on documented instructions or as independently required by law.

Our websites may include links or integrations that lead to external websites and services. Those entities operate their own privacy policies and practices. We are not responsible for how third parties collect, use, or protect personal information. Users should review the privacy notices of any external website before submitting data or continuing their session outside this website.