This section explains the general operational rules that apply to your account, use of services, and participation in any bet or bonus programme.

• Acceptance of terms: By completing registration, funding your account, or placing a bet, you confirm that you have read and agree to these Terms and Conditions, the general betting rules, and any specific rules for bonuses or promotions offered by Mostbet.
• Eligibility and access: You must be at least 18 years old, legally competent, and located in a State or Union Territory where online betting is allowed. You are responsible for ensuring the service is legal in your location before any use. Only one account per person, household, device, and payment instrument is permitted.
• Changes to terms: We may modify these terms, rules, and policies at any time. Notice may be provided on the site/app or by email. Continued use after the effective date of changes constitutes acceptance of the updated terms.
• Proper platform use: You agree not to engage in bots, scripts, scraping, arbitrage between odds feeds, collusion, multi‑accounting, chargebacks, or any attempt to gain unfair advantage. You will not interfere with site functionality or misuse any error in pricing, settlement, or bonus rules.
• Intellectual property and content: All text, graphics, data, odds displays, software, and trademarks are protected. Copying, redistribution, or reverse engineering is prohibited except as permitted by law for your personal, non‑commercial use.
• Liability and service availability: Services are provided on an “as is” and “as available” basis. To the maximum extent permitted by law, our liability for direct loss is limited to the lesser of the amount of the bet that gave rise to the claim or your last net deposit. We are not responsible for failures caused by telecom outages, payment disruptions, or third‑party data providers.
• Legal compliance: Some Indian jurisdictions restrict or prohibit real‑money betting. You must stop using the services if local law does not allow it. We may suspend or close accounts to comply with legal obligations and regulatory requirements.

The following general rules apply to placing bets, acceptance, settlement, and cancellations for every event offered on the platform.

• Who may place a bet: Only verified users meeting eligibility requirements may place bets from their own account balance. Self‑excluded users, or users under investigation for rule breaches, cannot place bets.
• Bet acceptance: A bet is accepted when our system generates a ticket ID and the status shows as Accepted or Pending. Server time controls acceptance. We may refuse, limit, or partially accept any bet or market without giving a reason.
• Minimum and maximum: Minimum stake and maximum payout limits vary by sport, league, market, and your account status. Limits for a particular event or market are displayed in the betslip or rules section.
• Odds and changes: Odds can change before acceptance. If odds change during placement, your bet will be rejected or offered at the updated odds for your confirmation. Markets may be suspended when material information arises.
• Settlement principles: Bets settle on official results provided by the event’s governing body. Unless the market states otherwise, settlement is on regulation time only; extra time or penalties are included only in markets that say so. Dead‑heat rules apply where outcomes tie; stakes and returns may be proportionately reduced.
• Postponed or abandoned events: If an event is postponed or abandoned and not completed within 48 hours of the scheduled start, affected bets may be void, unless sport‑specific rules provide an alternative.
• Errors and palpable mistakes: If a pricing, line, or settlement error occurs, we may void the bet or settle it at the correct odds that were available at the time. Mostbet may void any bet placed after an outcome is known or when markets were offered in error.
• Cancellations and cash out: Once accepted, a bet cannot be cancelled by you. Cash Out, if offered, is discretionary, subject to availability and technical conditions, and not guaranteed for any bet or event.
• Restrictions: Correlated selections that create guaranteed returns are not allowed unless offered as a specific market. Use of automated tools, insider information, or any method that undermines fair betting is prohibited.
• Free bets and bonus stakes: When using a free bet, the stake is not returned in winnings. Wagering and other conditions are defined in the relevant promotional terms.

This section sets the general rules for account funding, withdrawals, and related transaction procedures in India.

• Available methods: Subject to availability, common options may include UPI, IMPS/NEFT, NetBanking, bank cards, and e‑wallets. Supported methods for your account are displayed in the cashier.
• Limits and fees: Method‑specific limits apply per transaction, day, or month. Platform fees are not typically charged for standard operations, but banks, card issuers, or wallets may levy their own fees or exchange charges.
• Processing times: Deposits usually credit instantly or within one business day. Withdrawals are processed after review; typical processing ranges from 15 minutes to 72 hours depending on method, verification status, and bank schedules. Additional time may be required during security checks or public holidays.
• KYC/identity verification: Before the first withdrawal and whenever required by AML rules, we verify your identity. You may be asked for PAN, Aadhaar or passport, proof of address, proof of payment ownership, and source‑of‑funds/wealth documents. Details must match your account name.
• Ownership and use of payment methods: Only payment instruments in your own name may be used. We may return funds to the original source method and decline third‑party payments.
• Turnover requirements: To comply with AML controls, we may require reasonable betting turnover (for example, wagering the deposit value) before approving withdrawals where no legitimate gameplay has occurred.
• Currency and conversion: INR is the primary currency for India. If a different currency is used, conversion is processed by your payment provider at its rates; additional costs may apply.
• Transaction restrictions and cancellations: We may decline, delay, or reverse any transaction that breaches these rules, appears linked to fraud, or violates legal obligations. You may request cancellation of a pending withdrawal before processing in the cashier, where available.
• Chargebacks and recalls: Initiating a chargeback or payment recall may result in account restriction, recovery of costs, and reporting to payment providers or relevant authorities.

We support responsible betting and provide tools to help you manage play, control spending, and reduce risk.

• Player controls: You can set daily, weekly, or monthly limits for deposits, losses, and wagers; use session time limits; enable reality checks; and apply time‑outs. Limits take effect as shown in the tool interface and cannot be increased immediately.
• Self‑exclusion: You may request short, medium, or long‑term self‑exclusion. During exclusion, you cannot access your account or place bets, and new account registration is prohibited. Contact Support for assistance if you cannot access settings.
• Risk self‑assessment: A confidential questionnaire can help you read your risk profile and adjust your betting behaviour. Educational materials explain odds, variance, and event outcomes to promote informed decisions.
• Protection of minors: Persons under 18 are not permitted to register or use the services. Consider device‑level parental controls to restrict gambling content.
• Independent help in India: If gambling causes harm, seek support from professional services. Options include Tele‑MANAS (Dial 14416 or 1‑800‑891‑4416), Gambling Therapy (online), and Gamblers Anonymous (meetings and online forums). Availability may vary by region.

We implement AML and counter‑terrorist financing controls consistent with our licence requirements and international standards.

• KYC identification: We verify identity, age, and address using reliable documentation and data sources. Additional checks may be required when risk indicators are present or thresholds are met.
• Monitoring and detection: Transactions and betting patterns are monitored for unusual activity, including rapid deposit‑withdraw cycles, structuring to avoid limits, third‑party payments, inconsistent profile information, or activity linked to sanctioned persons.
• Enhanced due diligence: We may ask for source‑of‑funds and source‑of‑wealth evidence, employment details, or bank statements. Until the review is completed, we may restrict betting, deposits, or withdrawals.
• Sanctions and PEP screening: We screen for sanctions exposure and politically exposed persons and may decline service if risk cannot be mitigated.
• Consequences of breaches: Violations may result in account restriction, freezing of funds, voiding of bets related to suspicious transactions, reporting to relevant authorities, and account closure. Mostbet may retain records to meet legal obligations.
• Record retention: KYC and transaction records are retained for the period required by applicable laws and licence conditions.

Your personal data is handled under applicable data protection laws, including the Digital Personal Data Protection Act, 2023, as and when applicable.

• What we collect: Registration and profile data (name, date of birth, address, email, phone), identity and KYC data (PAN, Aadhaar or passport), account and transaction data (deposits, withdrawals, bets, bonuses), device and technical data (IP address, cookies, device IDs), and communications with Support.
• How we use data: To provide and improve services, verify identity, prevent fraud and AML risks, settle bets and bonuses, process payments, manage your account, and send service notices. Marketing messages are sent based on your preferences and can be changed in settings.
• Sharing and transfers: We share data with payment processors, KYC providers, fraud‑prevention partners, customer support tools, and regulators or law enforcement when required. Data may be processed outside India under contractual safeguards.
• Legal bases: We process data to perform our contract with you, comply with legal obligations, and pursue legitimate interests such as platform security and customer service. Where required, we rely on your consent, which you can withdraw in settings.
• Retention: We retain data for as long as needed for your account and to meet legal and AML retention periods, then delete or anonymise it.
• Your rights: Subject to law, you may request access, correction, deletion, restriction, portability, and withdrawal of consent. You may also object to certain processing. To exercise rights, contact Support via the help centre. You can lodge a complaint with a data protection authority if you believe your rights were infringed.
• Cookies: Cookies and similar technologies help run the site, measure performance, and personalise content. Manage preferences in your browser and in the on‑site consent tool.

We maintain technical and organisational safeguards to protect your account and transactions throughout use of the services.

• Encryption and transport security: All communications are protected by modern TLS and HTTPS. Sensitive data is encrypted in transit and stored using industry‑standard controls.
• Account protection: Strong passwords and two‑factor authentication (2FA) are supported. We recommend enabling 2FA, setting unique credentials, and reviewing login alerts.
• Monitoring and fraud controls: We use risk‑based authentication, rate‑limiting, device and IP checks, and continuous monitoring for suspicious activity. Automated systems detect unusual login patterns and abusive behaviour.
• Operational security: Access to systems is restricted on a need‑to‑know basis. Staff receive security and privacy training, and audits are conducted on critical controls.
• Incident response: If a security incident threatens your rights or account, we take steps to contain and remedy it and notify you and authorities where required by law. Mostbet may require password resets or additional verification following an incident.
• Your responsibilities: Keep devices updated, use reputable antivirus, log out after use, and never share your password or account. You are responsible for activity conducted through your credentials.